Shipping Policy
At Omelo, we’re committed to delivering your orders promptly and securely. Please read the details of our shipping policy to ensure a smooth experience.
1. Shipping Locations
- We currently ship to all countries on Earth except North Korea.
- If you’re located outside these areas, please contact us for potential shipping arrangements.
2. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
3. Delivery Time
- Delivery timelines depend on your location:
- Local Deliveries: 1-3 business days
- International Deliveries: 5-10 business days
- Please note that delays may occur due to unforeseen circumstances, such as customs clearance or weather conditions.
4. Shipping Charges
- Shipping costs will be calculated at checkout based on the destination and order size.
5. Order Tracking
- Once your order is shipped, we’ll provide a tracking number via email so you can monitor its progress.
6. Incorrect Address
- Ensure that the shipping address provided is accurate. Omelo is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
7. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 14 days of delivery with your order details and photos of any damage. We’ll do our best to resolve the issue promptly.
8. Customs and Duties
- For international orders, customers are responsible for any customs duties, taxes, or fees that may apply in their country.
9. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please reach out to us:
- Email: omeloremedies@gmail.com