Refund Policy
We aim to ensure you’re completely satisfied with your Omelo purchase. If you’re not, we’re here to help with our straightforward refund and return process.
1. Eligibility for Refunds
- Refunds are applicable only for items that are:
- Damaged during shipping.
- Incorrect products received.
- Proven defective due to manufacturing issues.
- Products must be unused, in their original packaging, and returned within 14 days of delivery.
2. Non-Refundable Items
- Refunds are not available for:
- Used or opened products.
- Products damaged due to misuse or improper handling.
- Sale or clearance items.
3. Refund Process
- To initiate a refund, please contact us at omeloremedies@gmail.com with:
- Your order number.
- A brief description of the issue.
- Photos of the product (if applicable).
- Once your request is approved, we’ll provide instructions for returning the product.
4. Refund Method
- Approved refunds will be processed via the original payment method within 7-10 business days.
5. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or defective item).
6. Exchanges
- If you prefer, eligible products can be exchanged for a replacement instead of a refund.
7. Late or Missing Refunds
- If you haven’t received your refund after the specified timeframe, please:
- Check with your bank or payment provider.
- Contact us at omeloremedies@gmail.com for further assistance.
8. Contact Us
For any questions or concerns about our refund policy, feel free to reach out:
- Email: omeloremedies@gmail.com